At Dyellepicks, customer satisfaction is important to us. We want you to be happy with every purchase you make from our store.
Our return and refund policy allows eligible items to be returned within 30 days of delivery. If 30 days have passed since you received your order, we may be unable to offer a refund or exchange.
To qualify for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase, such as an order confirmation or receipt, is also required.
2. Items That Cannot Be Returned
For hygiene, safety, and other reasons, certain products cannot be returned, including:
Perishable goods, such as food and flowers.
Intimate or sanitary products.
Hazardous materials and flammable liquids or gases.
Gift cards.
Downloadable software and digital products.
Certain health and personal care products.
Please contact our customer support team if you are unsure whether an item qualifies for a return.
3. Conditions for Partial Refunds
In certain circumstances, Dyellepicks may offer a partial refund, including when:
A book shows obvious signs of use.
CDs, DVDs, software, video games, or similar media have been opened.
An item is returned damaged, incomplete, or in a condition different from when it was delivered, for reasons not caused by Dyellepicks.
An item is returned outside the 30-day return period.
Items damaged, defective, or incorrectly supplied by Dyellepicks will be assessed fairly, and applicable consumer rights will be respected.
4. Refunds
Once we receive your returned item, our team will inspect it and notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method, where possible. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
Check your bank account or payment statement.
Contact your bank or payment provider to confirm whether the refund is still being processed.
If the refund is still missing, contact us at [Dyellepicks support email] for assistance.
Sale Items
Sale items may be eligible for a refund if they meet our return conditions and applicable consumer protection requirements. Please contact our support team for clarification before returning a sale item.
5. Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect, subject to availability and applicable consumer rights.
If you need an exchange, contact us at [Dyellepicks support email] with your order number and a description or photograph of the issue.
Our team will provide instructions on how to proceed. Please do not send items back without first contacting us.
6. Gifts
If an item was purchased as a gift and shipped directly to you, an approved return may be eligible for store credit, where applicable.
If the item was purchased by someone else and delivered to them before being given to you, any approved refund will generally be issued to the original purchaser and payment method.
Please contact our customer support team for assistance with gift returns.
7. Return Shipping
To arrange a return, contact Dyellepicks at [Dyellepicks support email] for the return instructions and return address.
Return shipping costs and responsibility will be communicated before the return is arranged. Where a return is necessary because an item is defective, damaged, incorrect, or otherwise the responsibility of Dyellepicks, we will handle the associated costs in accordance with applicable consumer protection requirements.
For other eligible returns, the customer may be responsible for return shipping costs, where permitted by applicable law.
We recommend using a trackable shipping service and keeping your proof of postage until your return has been received and processed.
8. Order Issues and Damaged Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and supporting photographs, if available.
We will review the issue and work with you to find an appropriate solution.
9. Need Help?
If you have any questions about this Return and Refund Policy, or need help with a return, refund, or exchange, please contact us:
We appreciate your trust in Dyellepicks and thank you for shopping with us.
This policy should be read alongside our Terms and Conditions and applicable consumer protection laws. Nothing in this policy limits any rights customers have under applicable law.
